IBM Pooled Campus Drive For Freshers in Hyderabad On 17th Aug 2013

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Company Name : IBM

Company Profile : IBM India Limited, a subsidiary of IBM Inc. (International Business Machines Corporation), was set up in September 1999. IBM has been present in India since 1992, then through a joint venture with the Tata Group. Since its inception, IBM India has expanded its operations considerably with offices in 14 cities and regional headquarters in Bangalore, New Delhi, Mumbai, Kolkata and Chennai.
The company has emerged as one of the leaders in the Indian Information Technology (IT)
Industry

Qualification : B.E/B.Tech/MBA/MCA

Experience : Fresher

Location : Hyderabad

Job Details:

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation

Date of Drive: 17th Aug 2013

Time: 9 AM

Venue:

St.Peters Engineering College

Maisammaguda, Opp. A.P. Forest Academy,

Dhoolapally (P.O.), Medchal Mandal,

R.R. District, Hyderabad - 500 014.

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