IBM Pooled Campus Drive For Freshers in Hyderabad On 17th Aug 2013

Company Name :  IBM

Company Profile : IBM India Limited, a subsidiary of IBM Inc. (International Business Machines Corporation), was set up in September 1999. IBM has been present in India since 1992, then through a joint venture with the Tata Group. Since its inception, IBM India has expanded its operations considerably with offices in 14 cities and regional headquarters in Bangalore, New Delhi, Mumbai, Kolkata and Chennai. 
The company has emerged as one of the leaders in the Indian Information Technology (IT) 
Industry 


Qualification : B.E/B.Tech/MBA/MCA

Experience : Fresher

Location : Hyderabad

Job  Details:

  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  •  The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  •  Remote Infrastructure support delivery   
  •  Resolve routine customer problem  
  •  Ability to Identify Opportunity & Implement Process Improvements
  •  Ability to meet a set of defined account agent productivity measurements.
  •  Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  •    
  •  Browser Support - Internet Explorer
  •    
  •  Strong computer skills required
  •    
  •  Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  •    
  •  Excellent oral and written communication skills.
  •    
  •  Excellent customer service orientation
Date of Drive: 17th Aug 2013

Time: 9 AM

Venue:

St.Peters Engineering College

Maisammaguda, Opp. A.P. Forest Academy,

Dhoolapally (P.O.), Medchal Mandal,


R.R. District, Hyderabad - 500 014.