Experience: 1-2 Years
Qualification: B.E/B.Tech,MCA,M.Sc
Location: Bangalore
Job Details:
• Keen to learn complex architectures and come up to speed quickly.
• A self learner, self driven and able to operate with minimal supervision.
• Able to demonstrate ownership on accountabilities .should be ready to work in shifts
• Able to successfully communicate with business partners, management and technical team members.
• Proactive in raising problems and identifying solutions.
• Strong sense of customer service.
• Able to work in a highly collaborative team setting. Primary Responsibilities:
• Perform change management functions involving software deployment and server maintenance requests.
• Coordinate and plan changes with other technology teams involving servers within our environment.
• Respond and mitigate incidents as they occur within the environment.
• Contribute details to post incident review process.
• Communicate and escalate customer impacting issues according to department guidelines.
• Represent operations in a technical fashion to leadership and development teams.
• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
• Update support documentation as needed as environment changes occur.
