Location : Pune
Job details:
Basic IT education
Degree or equivalent experience & training
At least 1 year experience from work in the end user support area
Support experience in the most common services and solutions provided by Volvo IT
Work within the guidelines and routines defined for the product or assignment
Work to ensure relevant KPI/PI’s are met for the product or assignment
Provide the end user the support that is agreed upon
Act as action owner of the cases or orders called they are assigned to
Perform incident resolutions and request fulfilments
Contribute to the identification and escalation of problems in supported services and solutions
Contribute to knowledge management and the documentation of errors and known work around
Promote Volvo IT values and cultur
