HCL WALK IN for Freshers in Chennai on 29th August 2013

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Company Name: HCL Technologies

Company Profile: HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today.

Designation : Fresher

Experience: Freshers

Qualification: B.Tech/BCA/B.Sc.

Location: Chennai

Salary : Best in Industry

Job Details:

Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
Identify, evaluate and prioritize customer problems and escalations.
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any).
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Apply Mode: Walk in

Walk in Date: 29th Aug 2013

Walk-in Time: 9:30 AM - 12 PM

Walk In Venue:

Saveetha Engineering College
Saveetha Nagar,
Thandalam,
Chennai,Tamil Nadu,602 105.
Landmark near Queensland Amusement Park.

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