Yahoo India Hiring For Freshers Web Support Engineer in Bangalore on July 2013 fresherschoice

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Company Name: Yahoo India

Company Profile:Infotech Enterprises provides leading-edge engineering solutions, including product development and life-cycle support, process, network and content engineering to major organizations worldwide. With over two decades of continuous growth, Infotech leverages a global delivery and collaborative engineering model to achieve measurable and substantial benefits for our clients. Whether your organization needs to design innovative products faster, optimize R&D costs, increase market share, enhance operational efficiency or maximize the return on investment in your networks, Infotech Enterprises is the ideal

Designation: Web Support Engineer

Experience: Freshers

Qualification: Engineering / Technology Graduates

Location:  Bangalore

Salary:  As Per Industry

Job Details:

Junior Data Engineer:

Provide world-class service to all small business customers in a customer centric environment
Proactively and continuously keep the customer and stakeholders informed about the status of problem
Interprets written communication effectively, seeks clarification and responds appropriately
Assisting customers with inquiries while providing troubleshooting steps, consultative support and recommendations
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
Effectively articulate complex information to a variety of technical and non technical customers
Ensure customers are successful online with their accounts
Document in detail all interactions with customers
Educate customers on products, Yahoo! tools and features

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