Company Name : Thomson Reuters
Qualification : BE,B.Tech,BS
Experience : 0 - 2 Years
Job Location : Chennai
Job Role : Product Support Analyst
Desire Profile:
* 0 -2 years of experience in a Contact Center or Support Desk environment
* Demonstrated customer and/or technical support experience
* Experience with Contact Center Operations and CRM functionality
* Excellent written, interpersonal communication and problem solving skills
* Ability to distill and communicate, both in verbal and written form, business and/or technical information in terms that are easily understood by staff and customers
* A good team player with the ability to work on own their initiative with minimal direct supervision
* Organized and detail oriented, with the ability to multi-task in a diverse and matrix environment
* Demonstrated ability to meet departmental deadlines and organizational goals using effective organization and planning skills
* In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the literature scholarly and research process
* Knowledge of database design and content, hardware and software applications, electronic product delivery systems and emerging technology products
* Service oriented, with the ability to provide empathetic customer support within policy guidelines and established procedures
* Ability to meet deadlines
* Knowledge of production systems and processes
How To Apply:Apply Here
