Allscripts Hiring freshers as Intern in Pune - August 2013 | Fresherschoice

Company Name: Allscripts

Company Profile:
   Physicians' offices, hospitals and post-acute care organizations strive toward providing the best patient care. We are a trusted partner at every turn.  The solutions, services and community that Allscripts offers can help you achieve clinical and financial goals.Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Website: www.allscripts.com

Designation:  Intern

Experience:    0 - 1 Years

Qualification:   BE Fresher or MCA 

Location:  Pune

Salary: As per Industry

Job Details:
   
 BE Fresher (Comp Sc or IT) or MCA or equilavent.
     Handle incoming customer calls and cases for Allscripts Sunrise Application.
     Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental           procedures for call control, problem resolution, reporting and escalation.
     Troubleshooting at customer site if necessary.
     Supplement implementation team efforts as needed.
     Use product specific diagnostic tools and techniques to resolve customer issues.
     Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
     Replicate issues, document results and present issue resolution to customers.
     Work with Product Development Teams to troubleshoot software.
   

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