Company Name: Volvo Group Trucks Technology
Company Profile:The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment, and drive systems for marine and industrial applications. The Volvo Group also provides complete solutions for financing and service.The Group has about 100,000 employees, production facilities in 20 countries and sales in more than 190 markets. Group sales of products and services are conducted through both wholly owned and independent dealers. The global service network handles customer demand for spare parts and other services.
Experience: 1 to 2 years
Qualification: BE, B.Tech, Diploma
Salary: As per Industry
Job Details:
- Basic IT education
- Degree or equivalent experience & training
- At least 1 year experience from work in the end user support area
- Support experience in the most common services and solutions provided by Volvo IT
- Work within the guidelines and routines defined for the product or assignment
- Work to ensure relevant KPI/PI’s are met for the product or assignment
- Provide the end user the support that is agreed upon
- Act as action owner of the cases or orders called they are assigned to
- Perform incident resolutions and request fulfilments
- Contribute to the identification and escalation of problems in supported services and solutions
- Contribute to knowledge management and the documentation of errors and known work around
- Promote Volvo IT values and cultur
Apply Mode: Online